Community, Social & Personal Services Standards (EN & ISO) are the benchmark for trust and safety in the sectors that touch lives most directly. From elderly care and social work to beauty salons and wellness centers, these standards ensure dignity, hygiene, and professional excellence.
Protecting People, Building Trust
Service providers in the social and personal sectors face a unique challenge: managing high-risk interactions while maintaining a human touch. European Standards (EN) provide the frameworks to guarantee hygiene in beauty treatments, quality in social care, and safety in community programs, protecting both vulnerable clients and staff.
🏥 Social & Elderly Care
Ensure consistent, patient-centered care with EN 15224 (Quality management in healthcare).
💅 Beauty & Wellness
Guarantee hygiene and client safety in salons using EN 16708 and hygiene standards.
🤝 Social Responsibility
Demonstrate ethical operational practices and community engagement with ISO 26000.
Essential Standards for Service Providers
To ensure regulatory compliance and client satisfaction, these are the critical standards:
| Standard | Title / Scope | Target Sector |
|---|---|---|
| EN 15224 | Quality Management in Healthcare | Hospitals, Nursing Homes, Clinics. |
| EN 16708 | Beauty Salon Services | Beauticians, Spas, Wellness Centers. |
| EN 17226 | Advanced Beauty Services | Non-medical aesthetic treatments. |
| ISO 26000 | Guidance on Social Responsibility | NGOs, Community Organizations. |
| ISO 45001 | Occupational Health & Safety | Staff safety in care environments. |
| EN ISO 22716 | Cosmetics – GMP | Good Manufacturing Practices for products. |
Strategic Advantages of Compliance
Standardization turns “good intentions” into measurable quality.
- Client Safety: Strict hygiene protocols (like EN 16708) prevent infections and build client confidence in personal care services.
- Regulatory Proof: For care homes and clinics, certification to EN 15224 demonstrates compliance with national health regulations.
- Staff Retention: Implementing ISO 45001 protects workers from physical strain and biohazards, reducing turnover in the care sector.
- Ethical Credibility: Adopting ISO 26000 helps NGOs and community groups secure funding by proving transparent governance.
📥 Access Official Service Standards
Deliver care with confidence. Download official EN & ISO documents directly from Genorma.
Frequently Asked Questions
Is EN 15224 mandatory for nursing homes?
While ISO 9001 is general, EN 15224 is specific to healthcare. It is not always mandatory by law, but it is the gold standard for proving clinical quality and patient safety to regulators and families.
Are there standards for tattoo parlors?
Yes. EN 17169 covers hygiene and safety for tattooing and permanent makeup. Compliance is crucial to prevent infections and meet local health authority requirements.
What is ISO 26000?
ISO 26000 provides guidance on Social Responsibility. Unlike other ISO standards, it is not for certification but helps organizations operate in a socially responsible way regarding human rights, labor practices, and community involvement.
Explore Standards for Other Industries
Navigate to other key sectors to find relevant European and International standards.