Tourism, Hotels & Catering Standards (EN & ISO) are the secret to delivering world-class hospitality. From ensuring 5-star service quality and rigorous food hygiene to managing sustainable accommodation, these standards help businesses meet traveler expectations and regulatory requirements.
Excellence in Every Guest Interaction
In the highly competitive hospitality sector, reputation is everything. International Standards (ISO) and European Norms (EN) provide the blueprints for operational consistency, guest safety, and environmental stewardship. They translate “good service” into measurable, verifiable processes.
🏨 Hotel Quality
Standardize service delivery, staffing, and facilities with the global benchmark ISO 22483.
🍽️ Food Safety
Ensure hygiene from farm to fork in catering operations with ISO 22000 management systems.
🌿 Sustainable Tourism
Attract eco-conscious travelers by certifying your accommodation to ISO 21401 standards.
Essential Standards for Hospitality
To run a compliant and high-quality operation, these are the critical standards:
| Standard | Title / Scope | Target Audience |
|---|---|---|
| ISO 22483 | Hotels – Service Requirements | Hotels, Hostels, Resorts. |
| ISO 22000 | Food Safety Management | Restaurants, Catering, Kitchens. |
| ISO 21401 | Sustainability Management for Accommodation | Eco-hotels, Campsites. |
| ISO 21101 | Adventure Tourism Safety | Tour Operators, Outdoor Guides. |
| EN 15565 | Tourist Guides – Training | Professional Tour Guides. |
| ISO 21902 | Accessible Tourism for All | Facility Managers & Planners. |
Strategic Advantages of Compliance
Adopting standards is a powerful marketing tool and operational safeguard.
- Guest Trust: Certification to ISO 22483 or ISO 22000 assures guests that you meet international benchmarks for quality and hygiene.
- Risk Management: Food safety standards (ISO 22000) prevent outbreaks of foodborne illness that can destroy a brand’s reputation overnight.
- Eco-Tourism Growth: Implementing ISO 21401 helps hotels reduce waste and energy costs while appealing to the growing market of green travelers.
- Safety in Adventure: For operators offering hiking, diving, or climbing, ISO 21101 is essential for managing participant safety and liability.
📥 Access Official Hospitality Standards
Elevate your service quality. Download official EN & ISO documents directly from Genorma.
Frequently Asked Questions
What is ISO 22483 for hotels?
ISO 22483 establishes quality requirements for hotels regarding staff, service, events, safety, and maintenance. It is designed to provide a common reference for quality across all types of hotels worldwide.
Is ISO 22000 different from HACCP?
Yes. HACCP is a system for identifying hazards. ISO 22000 is a complete Management System that incorporates HACCP principles along with prerequisite programs and interactive communication, offering a broader framework for food safety.
Are there standards for accessible tourism?
Yes. ISO 21902 offers guidelines to ensure tourism services and facilities are accessible to people of all ages and abilities, helping businesses tap into the “Silver Economy” and inclusive travel market.
Explore Standards for Other Industries
Navigate to other key sectors to find relevant European and International standards.